User Support Technician

At DCS Technologies Inc., we are passionate about empowering businesses through innovative and dependable IT solutions. With a commitment to excellence, integrity, and long-term partnerships, we specialize in delivering tailored software and technology services that drive growth, boost productivity, and ensure digital resilience.
We are looking to hire a User Support Technician. User Support Technicians provide first-line technical support for computer hardware, software, and network issues, diagnosing and resolving problems. The right candidate will perform the following tasks:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Provide excellent technical support to clients by communicating with them and resolving their concerns regarding software
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Ensure all software is professionally installed and working according to the client’s needs
• Participate in the redesign of applications and managed IT solutions software
• Maintain records of data communication transactions, problems, and remedial actions taken or installation activities taken

We are located at 202 –3457 Kingsway Street, Vancouver, BC V5R 5L5
Compensation: $36.60 per hour, 40 hours per week.
Apply by email: [email protected]

Required languages: English

Education level: We are looking for a candidate with a college diploma in computer science, network administration, or a related field

Required skills: We are looking for a candidate with a college diploma in computer science, network administration, or a related field. Equivalent experience may replace formal education—good communication skills in English.

Closest intersection: Vancouver, BC