Tour Guide Supervisor
TOLOCO TOURS INC

Job details:
Location: Banff, AB
Salary: $23.60 hourly for 30 hours per week
2 Vacancies
Employment groups: Youth, Persons with disabilities, Indigenous people, Newcomers to Canada
Terms of employment: Permanent, Full time
Start date: As soon as possible
Benefits: Staff accommodation provided; Employee Discount
Employment conditions: Overtime, Day, Evening, Shift, Weekend, Night

Qualifications:
– Ability to communicate orally and in writing in English is required.
– Completion of secondary (high) school is required.
– 1 year to less than 2 years of work experience as a tour guide is required.

Job duties:
– Hire and train staff in job duties, safety procedures and company policies such as:
> airport drop-off/ pick-up service including reconfirming flights, arranging parking and ensuring general client safety;
> tour guide service including managing group tours, ensuring client safety, disseminating information regarding local flora and fauna, geology and geography, history, local amenities, and general information about Canada (GST, money, laws, cultures etc.);
> service and reporting procedures including incident reporting, tour itinerary confirmation, giveaways and/or collection procedures for check-in/out assistance;
– Co-ordinate, assign and review work for tour guides;
– Establish work schedules and procedures for tour guides, together with management;
– Schedule tour guides;
– Review performance of tour guides;
– Identify training needs and suggest or implement improvements in job duties and procedures;
– Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work as necessary;
– Resolve work-related problems and prepare and submit progress and other reports to management;
– Handle emergency situations as necessary;
– Arrange group tours requiring multiple tour guides, transportation, accommodations and meals, as well as manage tour guides and clients on site;
– Develop tour guide training programs;
– Perform duties of a tour guide if necessary;
– Assist clients/guests with special needs if required

Other information:
– Work setting: Tourism/travel services
– Ability to Supervise: 5-10 tour guides
– Job location: 244 Jasper way, Banff, AB T1L 1A5(Primary Job Location), the province of Alberta, Yoho National Park and Kootenay National Park in BC under the jurisdiction of the Federal Government(Tour Guide Service)

How to apply:
By email:hrtolocotours@gmail.com

Required languages: Ability to communicate orally and in writing in English is required

Education level: Completion of secondary (high) school is required

Required skills: 1 year to less than 2 years of work experience as a tour guide is required

Closest intersection: Jasper Way and Glacier Drive