Location: Yates St., Victoria, BC
Employment Type: Permanent, Full-Time
Start Date: As soon as possible

About OOMUO Studio Inc.:
OOMUO Studio Inc. is an innovative technology solutions provider based in the heart of Victoria, BC. We specialize in delivering robust IT support services and solutions tailored to a wide range of industries, ensuring our clients stay connected, secure, and efficient. Our team values client focus, initiative, and teamwork as we solve complex technical challenges in dynamic environments.
Responsibilities:
As an IT Support Technician, you will play a critical role in ensuring seamless operation and troubleshooting of computer systems and networks. Your key responsibilities will include:
• Oversee the performance and security of game servers and networks, optimizing for low latency and high availability to support uninterrupted online gameplay.
• Assist developers and artists in resolving technical issues with game engines, design software, and development platforms (e.g., Unity, Unreal Engine).
• Provide specialized support to both in-house team members and, on occasion, external beta testers, diagnosing and resolving technical issues related to hardware, software, and network connectivity.
• Implement and monitor regular updates, patches, and security protocols for software critical to game development, ensuring minimal downtime and enhanced performance.
• Manage version control systems, such as Git or Perforce, and oversee backup operations to safeguard project data and code assets.
• Quickly identify and respond to IT incidents, documenting each case and collaborating with team members to prevent future disruptions.
• Assist in the testing, deployment, and maintenance of multiplayer games and online services, ensuring efficient rollout of new updates and features.
• Implement basic cybersecurity measures to protect sensitive game data and intellectual property.
Requirements:
• Experience: 1-2 years in a similar role

Work Environment:
• This is an on-site position, with no option for remote work. The successful candidate will work at our Victoria, BC location.
How to Apply:
Email your resume and cover letter to [email protected]. Please include answers to the following questions in your application:
1. Are you legally authorized to work in Canada?
2. Do you have previous experience in IT support or a similar field?
Only applicants who meet the above requirements, including Canadian work authorization, will be considered.

Required languages: English

Education level: Bachelor’s degree in a relevant field

Required skills: Proficiency in desktop applications, wireless network configuration, and system management

Additional skills / Assets Strong client focus, initiative, teamwork, and time management skills

Closest intersection: Yates St Victoria