Actfast Restoration &Repairs LTD. is currently looking for a technical support analyst to join their team in Surrey, BC.

Salary :43.00 hourly / 40 hours per Week
Term or contract / Full time

Languages:
English

Education:
Secondary (high) school graduation certificate

Experience:
1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting:
Construction company

Responsibilities / Task:
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Additional information
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Required languages: English

Education level: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Required skills: Troubleshooting, Oral Communication: Active Listening, Repairing, Instructing, Digital Literacy, Reading Comprehension, Setting Up, Equipment and Tool Selection

Closest intersection: V3T 2K3